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5G broadband frequent disconnections, poor speed

mohanraju
Level 3

I am a new TPG customer. I got 5G broadband connection from TPG about two weeks ago. I noticed the speed was quite low on your 50MB plan and upgraded to 100MB plan. The speed has not improved much however there have been significant frequent disconnection in service for the last two days. My work is suffering because of it.  I am unable to call your customer care as my mobile service (also with TPG) has not been activated for nine days now. I haven't heard a word of apology from TPG on my multiple complaints so far. I am very unhappy with your company. 

1 REPLY 1
Aubrey
Moderator

Hi @mohanraju, check if there's any ongoing network maintenance in the area that could affect your service

https://www.vodafone.com.au/network/upgrades

 

You may also check out this guide for troubleshooting your speed, https://community.tpg.com.au/t5/Modems-and-Devices/5G-Home-Broadband-Troubleshooting-Speed-issues/m-...

 

If no improvement, send us a PM with your 5G Home Broadband account number and we'll take a closer look.