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About changing sim number

Level 2
Before I was using Lycamobile I was new that time and that’s number regestirEd by my friend . Hen I saw tpg plan on google then I bought sim with same number with my name just last week with v3 plan . Because of the registration by 2 name it’s not active till now
What can I do
Plz try to understand my English

Hi @ramneupane1990



Welcome to TPG Community!


We’d like to get to the bottom of this. 


I've searched for your account using your Community details and was unable to find a match. 


Can you please send us a private message with your customer ID so that I can look into this for you? 


For your reference, please see this link on how to send a Private Message


Meanwhile, you may visit this link to know more on how to activate your TPG mobile sim card.