Hi Riezl
Thank you for your response but I’m not sure you have understood the concern/issue. I have been using voicemail with TPG for more than 8 years without a problem through its many iterations. And was working fine on 19th Nov, when I travelled overseas. In fact, it continued to work without issue for 3 days after I left Australia, but it then failed.
In order to retrieve voice mail from anywhere in the world or another phone you dial 0414 121 121 at the prompt enter your mobile number then enter your pin. This worked early this year and for three days whilst overseas upto Nov 22nd then for some unknown reason it just stopped. Now when I enter my mobile number the response, I get is you cannot retrieve your voicemail by this number. Sometimes I’m even prompted to contact Customer Service on 15555; this is Vodaphone!
There is something seriouly wrong with the system for this to occur.
Whilst your response is appreciated the issue is not setting up voicemail.
I have been in contact with TPG support now for over 1 week and still no resolution other than one support person suggesting I needed to enable roaming which makes no sense as it has worked for years without it. The other suggestion which I think would work is to delete/reset my voicemail and I start again but all contents of the voicemail box are lost, I would like to avoid this if possible. The other issue is it does not fix the problem as no one has identified what caused it in the first place and there’s no reason it will not happen again.
My orginal question to the Community is, how did you fix the previous (@emmaboogaerdt September 2018) reporting of this problem?.
Many thanks
