This guide will help you set up your voicemail and visual voicemail service for your TPG mobile.
Read on for our step-by-step instructions on how to setup these service and some basic functions.
What is Voicemail?
Voicemail allows you to divert unanswered calls to your own Voicemail box where the caller may record a message. You can then retrieve the stored messages by dialling your Voicemail box.
Setting up Voicemail for the first time
Initial setup can only be done directly from your TPG mobile by following these instructions:
Step 1. Dial 121 (standard call charges apply)
Step 2. You'll be asked to select a Voicemail security code of 4-10 digits. You’ll be asked for this code when you're checking messages from another phone.
Step 3. Record your name to personalise the standard greeting
Step 4. Set your time zone by selecting your state
That's all you need to do to set up the basics, but you can stay on the line to customise your Voicemail even further:
Once Voicemail has been setup, you can dial '121' from your TPG mobile or 0414 121 121 from another phone at any time to change your Voicemail settings.
Retrieving your voicemail messages
Dial 121 from your TPG mobile and follow the prompts to retrieve your voicemail. If using another phone, dial 0414 121 121. You will be asked to enter your mobile number and Voicemail security code for verification.
Voicemail notification method
By default, you will receive an SMS alert when a caller leaves you a voicemail message. You can change the Voicemail notification method by dialling the numbers below.
What is Visual Voicemail and how do i use it?
Visual voicemail is a feature that allows you to do the following:
This feature is usually found on IPhone’s but other phones are beginning to use this feature.
Set up Visual Voicemail
1.Go to the Phone app, and then tap the Voicemail tab.
2.Tap Set Up Now
3.Create a voicemail password, then tap Done.
4.Enter your password again to confirm it, then tap Done.
5.Select Custom or Default. If you choose Custom, you can record a new greeting.
6. Tap Done to save your greeting
Note: You can also Dial ‘1217’ from your iPhone to activate visual voicemail. A recorded message will confirm Visual Voicemail has been switched on.
Retrieving Visual Voicemail messages
Press the green phone button and then the voicemail icon.
You will see a list of voicemail messages left on your phone.
Troubleshooting Visual Voicemail Issues
If you need help, try these steps.
Note: Performing step 3 will restart your phone and delete any saved wireless/Wi-Fi network passwords from your phone. You will need to re-enter any WiFi passwords.
For further information on TPG voicemail and Visual Voicemail click here
Welcome to the community!
You may dial 1214 SEND on the handset to deactivate VM and to remove all active diversions set on the handset are removed or dial ##002# SEND instead.
Note: Deactivating VM on the network level will delete VM information and stored messages
Let us know should you require further assistance
Hello, I have setup my greeting voice message and it is active, but when people ring me, it just goes to the default message ’ the mobile service you call is current not avialable , please try again later.". Please tell me what I can do to using my greeting voice message? Thanks.
Welcome to the Community!
We'd like to clarify further when you said "greeting voice message". Are you trying to set up a voicemail wherein if you fail to receive the call, the caller can leave you a message or are you referring to something else entirely?
Thanks for providing the details via PM, @lyp. Please try the following:
You can record new greetings by calling 121, standard call rates apply. After playing any new and saved messages in your mailbox, you’ll go through to the main menu. To record your greetings:
Let us know should you need further assistance. Thank you.