Account Expired

[viraj_g]

Hi TPG,

I recently attempted to perform an outgoing call from my phone, but when I tried to, it did not call, rather, I received a message from TPG that my account is expired and I need to contact TPG Customer Support. I'm not sure exactly why this has happened. What can I do about this?

Thanks, Viraj

[Shane]

Hi @viraj_g ,

Welcome to the community!

Thanks for raising this to us. If you wish to make a payment and re-active the account we did an article that you may find helpful, this will guide you on how to make a payment online. Please see the link below.

Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online 

If you still wish to speak with one of our Account Specialists, feel free to shoot me a private message with your account details (Username/Customer ID) together with your best contact number and preferred time.

How do I private message (PM) in the community 

Regards,

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@viraj_g wrote:
Hi TPG,

I recently attempted to perform an outgoing call from my phone, but when I tried to, it did not call, rather, I received a message from TPG that my account is expired and I need to contact TPG Customer Support. I'm not sure exactly why this has happened. What can I do about this?

Thanks, Viraj

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