Can’t get phone call from others people

[Steven725]

Hi,
I actived my SIM card last week, I find out a problem that is when ppl call my phone but it’s direct into voicemail. And it is saying unavailable now. But I can make a phone call, text message! I don’t know why ? It might something wrong.

[Ahra_G]

Hi @Steven725, 

Is your mobile number a ported one? 

Let us have your TPG mobile number or account number via private message so we can check your mobile service. 

Thanks! 

Ahra_G