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Can’t send mms

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Ismkha
Level 2
Hi there
My question is , why I can not send mms.
Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Ismkha

 

Based on the Apple support page, you may check the APN settings on:

  • Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

If still unable to view the said feature, please send me a PM with your preferred time and best number to be contacted for us to arrange it with our Mobile team.

 

BasilDV

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6 REPLIES 6
BasilDV
Moderator

Hi @Ismkha 

 

Welcome to the Community!

 

Are you able to check the APN settings on your phone for MMS?

 

MMS Settings

Name: Vodafone AU-MMS
APN: live.vodafone.com
MMSC: http://pxt.vodafone.net.au/pxtsend
MMS Proxy: 10.202.2.60
MMS Port: 8080
MCC: 505
MNC: 3
APN type: mms

 

Did you turn On your Mobile data, while sending an MMS? If not, please turn On your Mobile data then try again.

 

Let me us know how it goes.

 

BasilDV

Ismkha
Level 2
The apn setting doesn’t show up on the phone
BasilDV
Moderator

Hi @Ismkha

 

What is the maker and model of your phone? You may check the manual or Google the instructions on where to find the APN settings of your phone.

 

If you still can't find the information, please let us know.

 

BasilDV

SusanWong
Level 2

Thank you for posting something like this

Ismkha
Level 2
My phone is Apple iPhone 7.
There is no apn setting on my phone.
Can you help me or do something?
Thanks
BasilDV
Moderator

Hi @Ismkha

 

Based on the Apple support page, you may check the APN settings on:

  • Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

If still unable to view the said feature, please send me a PM with your preferred time and best number to be contacted for us to arrange it with our Mobile team.

 

BasilDV

View solution in original post