Welcome to the Community!
I've managed to locate your account using your Comm,unity details and it showed that the change is still in progress.
This typically takes around 24-48hrs but we need to check if there are no other issues encountered (technical, account concern, billing issues)
I have organised a call back to be made from our Mobile support team to assist you in checking the status of the order.
Feel free to let us know should further assistance is required.