Did not receive sim

[HarisKM717]

I ordered a SIM more than a week ago and I received a message saying it was shipped on 09/10/01. However, I did not receive it and I am stuck waiting for it.

[BasilDV]

Hi @HarisKM717 

Welcome to the Community!

We were able to locate your account using your community details and we apologise if you did not receive the SIM card that we've sent.

We'll raise this with our Mobile support team and have them to assess the case and resend a new one. It will take within 2 to 3 working days within Metro areas and 3 to 5 working days in Rural areas.

Stay safe,

BasilDV

[HarisKM717]

Ok will I receive a call from the support team?

[BasilDV]

Hi @HarisKM717

Our Mobile team tried to call you today to no avail. They've sent you an SMS which you can reply for them to try again.

Stay safe,

BasilDV

[HarisKM717]

I tried to reply, but I can't as my current mobile plan is no longer valid.

[BasilDV]

Hi @HarisKM717

Do you have any preferred number for them to contact you? They tried to call your number again to no avail.

Please send it via PM for further assistance or contact them on 1300 993 019.

Stay safe,

BasilDV