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Do you get extra mobile data if home internet is down?

ARHCMW
Level 2

Hello,

My NBN internet is down and I'm having to hotspot off my mobile.

 

A technician is not able to come to my property to look at my internet until Friday - they have confirmed that the issue is my modem and not the NBN connection.  

 

Will TPG allow for extra mobile data while there is an extended delay for a technician? Has anyone experienced this before? I'm hesitant to use my data if I'm going to get charged later. 

 

Many thanks,

C

1 REPLY 1
BasilDV
Moderator

Thanks for raising this with us @ARHCMW.

 

We'd like to look into your account for better understanding of the situation.

 

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV