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Enable roaming while overseas

smilledge
Level 2

Hey,

 

How can I enable international roaming while overseas?

 

I cannot login to my account as I cannot revieve SMS messages as roaming is not enabled. There's also no online chat or email listed on the support page and I can't make calls because I can't enable roaming.

 

Thanks

10 REPLIES 10
Aubrey
Moderator

Hi @smilledge, welcome to TPG Community!

 

Send us a private message with your account details and we can work with our accounts team in getting your roaming service activated.

 

Thanks! 

smilledge
Level 2

It was sent from: xxxxxxx@gmail.com

 

With the subject: Confirm ID - xxxxxxxx

 

Thanks!

BasilDV
Moderator

Hi @smilledge

 

We've edited your post as it contains your account details.

Please avoid posting any account or personal information on a public thread as it may compromise your security.

 

We'll chase this with our Privacy team and have a case manager to respond for further updates.

 

BasilDV

BasilDV
Moderator

Hi @smilledge

 

The international roaming is now enabled/active.

 

Let us know if you need further assistance.

 

BasilDV

parentbf
Level 2

Hi,

 

I have the same issue!

I'm oversea and cannot log into my account.

 

Thanks

Anonymous
Not applicable

Hi @parentbf

 

I responded to your initial message, please check your inbox.

 

Regards,

 

Hi,

 

I have the same issue!

I'm oversea and cannot log into my account.

 

Thanks

crimzic
Level 3
Same issue here :-(
Mods, could you please let me know who can I send a private message to?
Anonymous
Not applicable

Hi @crimzic

 

Let us help activate your international roaming. Could you shoot us a PM with your details to better understand the situation.

 

How to send a PM? 

Regards,

 

Same issue here :-(
Mods, could you please let me know who can I send a private message to?

 

 

aflesken
Level 2
I have the same issue and would like to send PM but cannot see the "send message" button described in the link. Thanks