Get online support
Hey,
How can I enable international roaming while overseas?
I cannot login to my account as I cannot revieve SMS messages as roaming is not enabled. There's also no online chat or email listed on the support page and I can't make calls because I can't enable roaming.
Thanks
Hi @smilledge, welcome to TPG Community!
Send us a private message with your account details and we can work with our accounts team in getting your roaming service activated.
Thanks!
It was sent from: xxxxxxx@gmail.com
With the subject: Confirm ID - xxxxxxxx
Thanks!
Hi @smilledge
We've edited your post as it contains your account details.
Please avoid posting any account or personal information on a public thread as it may compromise your security.
We'll chase this with our Privacy team and have a case manager to respond for further updates.
BasilDV
Hi @smilledge
The international roaming is now enabled/active.
Let us know if you need further assistance.
BasilDV
Hi,
I have the same issue!
I'm oversea and cannot log into my account.
Thanks
Hi @parentbf
I responded to your initial message, please check your inbox.
Regards,
Hi,
I have the same issue!
I'm oversea and cannot log into my account.
Thanks
Hi @crimzic
Let us help activate your international roaming. Could you shoot us a PM with your details to better understand the situation.
How to send a PM?
Regards,
Same issue here :-(
Mods, could you please let me know who can I send a private message to?