Enable roaming while overseas

[smilledge]

Hey,

How can I enable international roaming while overseas?

I cannot login to my account as I cannot revieve SMS messages as roaming is not enabled. There's also no online chat or email listed on the support page and I can't make calls because I can't enable roaming.

Thanks

[Aubrey]

Hi @smilledge, welcome to TPG Community!

Send us a private message with your account details and we can work with our accounts team in getting your roaming service activated.

Thanks! 

[smilledge]

It was sent from: xxxxxxx@gmail.com

With the subject: Confirm ID - xxxxxxxx

Thanks!

[BasilDV]

Hi @smilledge

We've edited your post as it contains your account details.

Please avoid posting any account or personal information on a public thread as it may compromise your security.

We'll chase this with our Privacy team and have a case manager to respond for further updates.

BasilDV

[BasilDV]

Hi @smilledge

The international roaming is now enabled/active.

Let us know if you need further assistance.

BasilDV

[parentbf]

Hi,

I have the same issue!

I'm oversea and cannot log into my account.

Thanks

[Shane]

Hi @parentbf

I responded to your initial message, please check your inbox.

Regards,

Hi,

I have the same issue!

I'm oversea and cannot log into my account.

Thanks

[crimzic]

Same issue here :-(
Mods, could you please let me know who can I send a private message to?

[Shane]

Hi @crimzic

Let us help activate your international roaming. Could you shoot us a PM with your details to better understand the situation.

How to send a PM? 

Regards,

Same issue here :-(
Mods, could you please let me know who can I send a private message to?

[aflesken]

I have the same issue and would like to send PM but cannot see the "send message" button described in the link. Thanks