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Have 4G service but cannot use internet or calls/texts

jessem26
Level 2

Hi, 

I am unable to use my phone at Murarrie 4172 this morning. Is there any reason for this?

1 REPLY 1
Aubrey
Moderator

Hi @jessem26, there's no reported outage or ongoing maintenance in this area. For your reference, you can check this at https://www.vodafone.com.au/network/upgrades

 

Are incoming calls and SMS working though? You can try restarting your phone and make sure that your account is up to date as well, as services may be suspended due to payment issue.

 

If you need further help, you can send us a private message and we take a closer look into this for you.

 

Aubrey