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Help - cannot receive SMS while overseas - have turned on International Roaming etc

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Level 1c

Hi I am currently overseas (have been for 4 months) and I need to recieve SMS messages to my phone. So yesterday I turned on International Roaming (you took $500 off my credit card), made sure SMS was set to active. I have rebooted my phone (LG v30), removed TPG sim and put back in. Cleaned it. Tried putting the TPG sim in my wifes phone. Made sure text messages were set to receive on my phone. I have done everything I can think of to fix this.

 

Now hoping TPG support can help. I am in South America so +14 hour time difference limits the time I can call TPG support. I will try again to call TPG support but hoping you might be able to suggest something to save me an international call on my local South American sim card.

1 REPLY 1
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Moderator

Hi @Mueller 

 

             

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards