How do I access my mobile phone account?

[mercury]

Hi,

I got an email from you 'Your TPG mobile plan is changing' and I want to access my mobile account to see what is going on. However, I cannot access my mobile phone account after I cancel my Wireless boardband. Nomatter I used 'mobile number' or 'customer ID' as username to reset my password, I would get 'Sorry, we are unable to send your temporary password.'

How do I cancel my mobile plan as you change my current plan by yourself?

[kate_]

We want to see you stick around, @mercury. Send me a PM here, we'll help get you logged back in and make sure you're still on the best plan for you.