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I cannot activating the SIM card.

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Level 2
Hello. I got my SIM card last week and I started activating the SIM card two weeks ago, but it’s still incomplete.
Is it because of influence of COVID-19? Or, is it just a bug?
Thanks
7 REPLIES 7
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Moderator

Hi

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 2
My customer ID is 6850756, username is ‘sumo.s0104’ and my mobile number is 0482 057 545.
Thank you so much for helping me.
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Moderator

Hi @Momo0104

 

You may refer to the link below on how to activate your TPG SIM:

 

How to activate your TPG Mobile SIM card

 

Let us know should you still require further assistance. 

 

Cheers! 

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Level 2
I did it actually, so now it says “ Resend porting Authorization SMS”. Should I do this one?

Kind regards,
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Moderator

Hi @Momo0104,

 

Yes please, in the event that it will not activate the SIM we may need to arrange our Mobile Specialists to contact you for further test and investigation. Let us know how it will go, cheers! 

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Level 2
Hello.
I contacted with a specialist, but I still cannot activate my SIM card. What should I do?
Kind regards,
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Moderator

Hi @Momo0104, we'll raise your concern to our Mobile Team and will have one of our Mobile specialists contact you for further assistance.

 

Please PM us your best contact number and most convenient time to receive a call. To send a PM, please refer to this link: How do I private message (PM) in the community