I've been provided with a sim and don't know the number

[sscratchie]

I'm having internet problems and you've provided me with a sim as a temporary measure. How can I find the phone number to activate it. I don't know where the paperwork is that came with it

[Riezl]

Hi @sscratchie ,

Welcome to the Community!

We've created some articles that will guide you on how to activate your Mobile service and check the usage.

• How to activate your TPG Mobile SIM card

Let us know if you need further assistance.

[sscratchie]

I've been through that. The sim isn't showing up on my NBN account. It's a free one TPG have given me. I threw out the paper work. My phone can't tell the number and the ringback number can't get out.

Are you allowed to look up my account and PM me the number?

Thanks 

[Riezl]

Please send us a private message with your best contact number and most convenient time to receive a call so we can have an account specialist contact you for further assistance.

To send a PM, please refer to this link: How do I private message (PM) in the community