TPG Community

Get online support

International roaming calls

PN_365
Level 2
I had an earlier issue resolved on one of my plans, but the same issue persists on the other plan.

I am overseas. Roaming turned on. Registered on a local network. Sim only plan with prepaid balance loaded.

I am able to receive sms but not phone calls. I cannot sent sms or make calls.

On my other sim only plan I am able to do all those things. Settings are identical.

I have tried restarting the device as well as manually registering on a different network. I have also tried loading more to the prepaid balance. Issue persists.
3 REPLIES 3
BasilDV
Moderator

Hi @PN_365

 

Could you try to reboot your mobile and use the service again? We tried to refresh the international roaming on your account.

Let us know how it goes.

 

PN_365
Level 2
Hi @BasilDV
Thanks, I have just rebooted. No change, still not able to send sms or make and receive calls.
BasilDV
Moderator

Hi @PN_365

 

I've responded to your PM. We'll wait for your response.

 

BasilDV