International roaming

[juliedixon3]

Hi I am currently in the UK. I have been overseas for a month. I turned on international roaming before I left. I was receiving text just fine now I’m can’t receive any. I can only receive texts from a family member who is also with Tpg.

[Aubrey]

Hi @juliedixon3, let's have a look at your account and check on your roaming services. You can send us a private message with your customer ID. 

Also, could you advise which carrier(s) you're unable to receive SMS from? Have you tried other services like making/receiving calls and/or mobile data, see if they're working?

Thanks,

Aubrey