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Lost SIM card while in overseas

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Level 1

Hi, I've just lost my SIM card while in overseas. Need to organise a replacement to be delivered to Melbourne before we return. Tried calling TPG support number from overseas but failed to get through.

3 REPLIES 3
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Moderator

Hi @6420841 ,

 

Welcome to TPG Community!

 

We have located the account using your community details. Kindly PM to us the mobile number of the lost SIM, so we can temporarily bar your service to prevent unwanted/unauthorised usage. We can process your new SIM order for $10.

 

We also have two delivery options: Australia Post and StarTrack.

 

Australia Post
Delivery of SIM card via Australia Post is free of charge. Delivery typically takes 3-5 working days for customers in New South Wales and 5-8 working days for customers anywhere else in Australia. Shipping fee is free.

 

StarTrack
Delivery of SIM card via StarTrack in metro areas and major towns takes 1 to 2 working days, while the delivery to rural and remote areas takes 2 to 4 working days.

 

Startrack does not deliver during weekends and holidays. If you are not around to receive the package, they will normally leave a docket at your shipping address so that you can claim the equipment at the nearest post office. A $10 shipping fee will also apply.

 

Once we process the SIM replacement and you happen to retrieve the handset and/or the SIM, it will no longer work as the services will be permanently blocked. We will send you a SIM card containing a single SIM in all sizes: Standard, Micro and Nano.

 

Just a few reminders after receiving the replacement SIM:

 

1. You may activate the SIM online or may call TPG Support for assistance at 13 14 23 options 1 and 3.

2. Timeframe for replacement SIM card activation is within 2 hours.

3. Powercycle the phone after the estimated timeframe of activation

4. Handset should be network unlocked

5. Request is irreversible

 

Best regards!

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Level 1
Hi Angeli, thanks for the quick reply. How do I send a PM to you?
Moderator

Hi Stephen,

 

You may check out our community article for How do I private message (PM) in the community

 

We also replied to the email that you've sent to us.

 

Cheers!