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Mobile Data Not Working

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Level 1c

Hi TPG,

 

For the past few days, my mobile data has stopped working and I have no idea why this is happening. My TPG number is XXXXXXX and my phone number is XXXXXXXXXX. Hope to hear from you guys soon and you guys can resolve my problem. 

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @Ahad-Nizar,

 

Welcome to TPG Community!

 

We've edited your post which contains your account information. Please refrain from posting your customer ID number, phone number, address, etc. on public threads as it may compromise your account security.

 

We've made some adjustment and refreshed your account connection, are you able to check the internet Data if it's working?

 

If not, please shoot me a PM with your TPG preferred time and best number to be contacted and I'll arrange a call from our Mobile tech team to look into it further.

 

Kind regards,

BasilDV

View solution in original post

8 REPLIES 8
Highlighted
Moderator

Hi @Ahad-Nizar,

 

Welcome to TPG Community!

 

We've edited your post which contains your account information. Please refrain from posting your customer ID number, phone number, address, etc. on public threads as it may compromise your account security.

 

We've made some adjustment and refreshed your account connection, are you able to check the internet Data if it's working?

 

If not, please shoot me a PM with your TPG preferred time and best number to be contacted and I'll arrange a call from our Mobile tech team to look into it further.

 

Kind regards,

BasilDV

View solution in original post

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Level 1a
Hello guys, I hope you are keeping well. My TPG data network is not working since yesterday. I don't know what happen to it. Therefore, can you please help me as soon as possible.
Best
Cheru
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Level 1b
Hi my data not working
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Level 1b
Ple very difcult ready right now how can activeded
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Level 1a
Hi I have the same problem. My data not working since yesterday ! Can kindly contact me ? Or let me know how to solve ?
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Moderator

Hi @agathaland, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Level 1b
How
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Moderator

Hi @nataraj89

 

Welcome to the Community! 

 

May we know how we can be of help? 

 

 

Cheers!