Mobile Network

[James9]

Dear TPG

I'm on the T4G Medium v3 mobile plan. Recently my service has been very unreliable; I'm receiving network coverage less than half of the time I'm outside wifi range. 

I still have data (roughly 8 Gb is listed on my account). Is my data being throttled? Why the sudden change? 

I'm certainly going to switch providers if this service doesn't improve. 

[Ahra_G]

Hi @James9, 

Welcome to the Community! 

Based on the account located using your Community details, I've seen that you are still able to use your data. There is no network maintenance done on your location to cause any issues and throttling is definitely not the cause of the drop outs. 

Have you performed basic troubleshooting such as restarting your device? Is the issue happening location specific or it is happening anywhere? 

If the issue persists after restarting your device, let us know of your most convenient time to receive a call so we can organise a contact to be made from our Mobile Tech team. 

Regards,

Ahra_G

[James9]

Yes I have turned my phone off and on again several times.

It is happening more and more often, at work, at home. It's rare that my data is working.

[Riezl]

Hi @James9, we'd like to arrange one of our mobile specialists to contact you for assistance. Can you PM us an alternate contact number and your most convenient time to receive a call for further troubleshooting?

To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl]

Hi @James9, thanks for providing your contact details via PM. We have arranged one of our mobile specialists to contact you between now and 2:30PM Victoria time.

[Riezl]

Hi @James9, we can see that our Mobile Team has been in touch and the issue has been raised to our Mobile Escalations Team.

We'll continue to monitor this and keep you posted for updates where possible.