Hi @rishirangaraj66
We believe that you are referring to your service with TPG Singapore. Kindly send an email to Singapore Mobile Team at support@tpgmobile.sg or visit their Facebook Page https://www.facebook.com/tpgmobilesg/ to better assist with your concern.
Please understand that though TPG AU & TPG SG are under the same umbrella, TPG AU is still operating independently as a separate entity and has a different data base from TPG SG.
Stay safe.
BasilDV
