Mobile doesn’t work

[Artur]

I left Australia on 9th of July, switched mode to international roaming. But mobile doesn’t work. I am in Russia. All my accounts and billing’s linked to this number and I can’t get access to anything

[Anonymous]

Hi @Artur ,

Let us help check what is causing the international roaming not to work and rectify this. May we know the troubleshooting steps you have taken so far? Also, shoot me a PM with your details.

How to send a PM? 

Regards,

[Artur]

Hi. I tried to reboot the phone, reset network settings, tried in another phone.

[Anonymous]

Thanks! Send us your details via PM so we can coordinate this with our mobile team.

[Artur]

What is PM?

[BasilDV]

Hi @Artur

Here's an article on how to send a PM or Private Message.

How do I private message (PM) in the community

We'll be waiting for your account details to confirm if your international roaming is active.

BasilDV