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Mobile doesn’t work

Artur
Level 2
I left Australia on 9th of July, switched mode to international roaming. But mobile doesn’t work. I am in Russia. All my accounts and billing’s linked to this number and I can’t get access to anything
5 REPLIES 5
Shane
Moderator

Hi @Artur ,

 

Let us help check what is causing the international roaming not to work and rectify this. May we know the troubleshooting steps you have taken so far? Also, shoot me a PM with your details.

 

How to send a PM? 

 

Regards,

 

Artur
Level 2
Hi. I tried to reboot the phone, reset network settings, tried in another phone.
Shane
Moderator

Thanks! Send us your details via PM so we can coordinate this with our mobile team.

 

 

Artur
Level 2
What is PM?
BasilDV
Moderator

Hi @Artur

 

Here's an article on how to send a PM or Private Message.

 

How do I private message (PM) in the community

 

We'll be waiting for your account details to confirm if your international roaming is active.

 

BasilDV