Mobile phone drop out eight days

[maryanneg7]

I have been seeking help for eight days due to mobile phone drop outs constantly- no reply - need urgent resolution have sick elderly family member

[Dann]

Hi @maryanneg7 

Welcome to the community!

We can definitely check your mobile service status to determine if there is an issue. Kindly private message to us the following:

TPG Mobile number:

Account number:

Account holder's name:

Here's a link on how to send a private message.

How to send a private message to the Community 

Regards,

Dann

[maryanneg7]

My elderly mother is at risk because my mobile is dropping out and I need this to call her doctors; hospital and ambulance -I cannot get any help after nine days now - how is this service?

[maryanneg7]

I need help -none is available - can someone call me urgently 

[maryanneg7]

Why can't anybody fix my mobile phone? Elderly parent at risk 

[Anonymous]

Hi @maryanneg7,

We sent you a Private Message and awaiting response for your best contact number and preferred time so we can have our Mobile Specialists to contact you and rectify the issues affecting the mobile service.

Regards,

I have been seeking help for eight days due to mobile phone drop outs constantly- no reply - need urgent resolution have sick elderly family member