Mobile phone rings out after 10 seconds

[marclachance]

Though there is a thread tagged as "solved" the solution doesn't seem to work.

SIM only plan on two Samsung Galaxy A14 phones (mine and my partners) - either phone only rings 5 times (about 10 seconds) before cutting off with "The person you have called is unavailable..." asking to send an SMS. Call forwarding and voicemail switched off on both phones. No useful options in phone settings, no useful options available through TPG website account/SIM settings, 30+ dead end phoning TPG tech support...

What am I missing here?

[david64]

Hi @marclachance . Have tried this?

To extend the ring time, enter the following sequence:
**61*101** (number of seconds: 15, 20, 25 or 30) #.
Then press the call/send button.  
**61*101**30#

[marclachance]

David64

Thanks for the advice - tried it, but unfortunately didn't work.

At this stage I've tried:

**61*121*11*30#

**61*321**30#

**61*121**30#

**004*121#

and your suggestion - tech support at TPG don't seem to know what's going on.

I can't find any Samsung-based setting problem either...

Irritating 21st century tech mystery...

[BasilDV]

Hi @marclachance 

Have you contacted Samsung support as well to check on this further?

If not, then you can contact them to get more information about your device.

You can also send us a private message with your account details and we'll review if there's anything that we can arrange.

BasilDV