Mobile phone service down

[Jimmy1]

We have 2 mobile phone services (unlimited calls and text). One of the service has been barred. Message received: Your data is now barred as you have insufficient Prepaid balance. But we are on unlimited calls and text and currently we are unable to make calls and text.

Please resolve.

[BasilDV]

Hi @Jimmy1 

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like have a better understanding of the situation and see what we can do to resolve this as soon as possible.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV