New eSIM but no connection

[comptonannam]

I've activated my eSIM for my plan today, and I’ve waited over 3 hours as suggested for my number to come across to TPG. I've received notifications that Sim is activated.

Calls, texts and internet are not working. I can’t connect to anybody on the phone and don’t have any phone service.

Could somebody please assist.

[Aubrey]

Hi @comptonannam, we're keen to get this sorted. Send us a PM with your details and we'll have a closer look at your account.