Not getting SMS from Opus

[ocd-adel]

Since Saturday 2 July I have not received any SMS from 2 persons and they are on the Optus network. They had to phone me.
Since I am not a Optus customer they will not help me or even check if there is a problem on their network.

I have got SMS messages form other networks eg overseas.

I have followed the TPG trouble shooting guide - even moved SIM to an old phone and phoned TPG. They could see no problem but did not contact any back room technical staff.

What can I do?

Thanks

[Ahra_G]

Hi @ocd-adel, 

May we know how long have you been experiencing this issue? If you can receive calls, let me know of your most convenient time to receive a call and I'll have a member of our Mobile tech team to contact and assist you.

Thanks! 

Ahra_G

[ocd-adel]

Dear TPG Community

The problem was fixed overnight. I assume I will never be told the cause of the problem etc. A few messages were lost.

Thanks 

Stephen

[BasilDV]

Glad that this has been resolved @ocd-adel.

Have a good day.

BasilDV