Not receiving sms whilst overseas - urgent help please!

[mcochico_09]

Hello,

I urgently need help activating SMS services for my overseas TPG account. My phone broke while traveling, and I've purchased a new one. However, I can't set up my apps due to 2-factor authentication, which requires receiving text messages while abroad. Any help would be greatly appreciated.

I've set up this account as a secondary one to try and get help for this issue. 

Thank you, Marriel

[Ahra_G]

Hi @mcochico_09, 

Let us have your TPG username or customer ID via PM, we'd be glad to get this sorted out. 

Thanks! 

Ahra_G

[Duyen_Ng]

04xxxxxxxx

[BasilDV]

Hi @Duyen_Ng 

We've edited your post as it contains your number.

Please avoid posting any account details on a public thread as it may compromise your security.

Kindly send us a private message with your account details along with a brief message of your concern.

BasilDV