I had purchased a new sim connection in April. It was not used till August and expired.
Later I contacted TPG to use the same amount to port my existing number 04XXXXXXXX from BOOST.
I got a new SIM card with the boost number. However, I was denied porting as the date of birth of BOOST didn't match with my details at TPG. I think this was due to the fact that my boost subscription was in the name of my daughter with her DOB.
Now I will be leaving Australia and go back to my country. I would like to get refund of 12.50 dollars by cancelling my SIM card.
Welcome to the Community!
This case will be raised to our Mobile accounts team and have someone to call you to discuss further the process.
Have a safe trip back to your country.