Hi TPG Support,
I ported my number from Vodafone to TPG.
i got the SIM card, followed the instructions to activate it and got the email that it has been activated last Sept 5.
Until now, 3 days after activation - I still do not have any connection. I cannot make any calls/SMS/use data.
I have already spoken to your helpdesk yesterday and was informed that it should be resolved within 24 hours. But i still do not have any network connection.
Can you escalate this.
It is unacceptable to not have any connection for more than 3 days and counting.
Welcome to TPG Community!
We've located your account using your community details and seen the case which was escalated to our Mobile Engineers. There was an update saying that your service should start working now. Are you able to check if you are able to send and receive SMS also make and receive calls?
If not, please try to restart your Mobile phone and try again.
If it's still not working, please let us know.
The issue is not yet resolved. i still cannot make calls/send SMS/use data
when i restarted the phone - it still shows "SOS only"
Please resolve as soon as possible. it has been 5 days already.
can you tell me what actions have been taken?
I am using an iphone 6s.
yes i have tried to put the SIM on another phone and it has the same issue - no network/SOS only
my phone is unlocked - other SIM card from other providers work (Optus & Vodafone)
Thank you @jpsm94,
We will request to reopen the escalated case with our Mobile team for further investigation as it shows on our system that the service should start working.
We'll provide you with an update once available.
Our sincerest apologies for the inconvenience.
You are welcome, @jpsm94.
Our Mobile escalations team is looking into it as a high priority and keeps on putting pressure with our third party provider to make sure that an update will be given as soon as possible.
I don't have any information yet if it's a SIM card issue, but will put that on the note and pass it on to our escalations team.