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Hi @RAMESH9196
Welcome to the Community!
It appears that your concern is related to TPG Singapore.
In this case please be advised that TPG AU & TPG SG are 2 separate entities. You can send an email to Singapore Mobile Team at support@tpgmobile.sg or visit their Facebook Page at https://www.facebook.com/TPG-Singapore-785533401811953/ for assistance with your concern.
BasilDV