Hi there
I seem to be getting nowhere trying to activate the TGP SIM I was sent.
On Monday 12/3/2023. TPG assistant said that the message was that I hadn't received my SIM card as yet. I read the SIM ID back to her; she said she would escalate as an urgent issue and it would be resolved within 48 hours. Call Duration 58 mins.
Wednesday 14/3. TPG assistant said that the transfer cannot be progressed. Will escalate as urgent. Will resolve in the next 24 hours. Call duration 30 mins.
Thursday 15/3. TPG assistant tried activation again. Went off to speak with supervisor. Status indicates that I haven't received the SIM card (that old chestnut!). Will be rsolved in 24-48 hours, and will call back tomorrow with progress report. Call duration 39 mins.
Friday 16/3. No call.
Monday 20/3. Called again, started interaction then call dropped out. Called again and used callback. TPG assistant said the transfer will take 24-48 hours. I indicated that I had been told that already, and she insisted that it was being blocked by my current provider due to a reason such as outstanding payment or other such reason. (I'm not aware of any such reason).
Can someone please help?
