SIM not being found in phone

[buddyrioli]

Hi, 

I changed from Optus to TPG and followed all the steps successfully. But when I put the new TPG sim into the phone, the phone cannot even see that it is there.

The problem is I have lost the ability to make phone calls now to try and get this fixed and with no online support (outside a message board) from TPG this is looking scary. 

Is this happening because my phone is locked to Optus? And how can I fix this without being able to make phone calls?

[buddyrioli]

Update - I've tried the SIM on other mobile phones and it is not found on any of them. Looks like TPG sent me a dud SIM and now I'm completely stuck being unable to make calls, with no assistance coming from this message board. This is looking like a big mistake. 

[Shane]

Hi @buddyrioli,

We are aware of an issue impacting 4G services nationwide. Data services may be falling back to 3G intermittently, causing congestion and slower speeds for customers. We are working to resolve this issue as soon as possible. We apologise for the inconvenience and thank customers for their patience

Customers may be unable to place, receive calls or use data on their 4G mobile service due to an outage in our partner network. TPG apologises for any inconvenience

For more details please visit this link .
 

While waiting, please shoot me a private message with your account details (Customer ID/Mobile number) and we'll arrange our Mobile Specialists for activation once the outage is resolved.

Regards,

Hi, 

I changed from Optus to TPG and followed all the steps successfully. But when I put the new TPG sim into the phone, the phone cannot even see that it is there.

The problem is I have lost the ability to make phone calls now to try and get this fixed and with no online support (outside a message board) from TPG this is looking scary. 

Is this happening because my phone is locked to Optus? And how can I fix this without being able to make phone calls?

[buddyrioli]

I'm not sure if you read my post or not - but it's got nothing to do with 4G outages. 

When I put the TPG sim into any phone, the phone displays an error message that there is no sim found in the phone. 

It's a faulty sim and I am royally screwed at the moment because of it. 

[Shane]

Please understand at this moment we cannot perform a remote test with the mobile connection because of the ongoing outage. Send me your account details and we will conduct investigation once the ongoing outage is fix.

I'm not sure if you read my post or not - but it's got nothing to do with 4G outages. 

When I put the TPG sim into any phone, the phone displays an error message that there is no sim found in the phone. 

It's a faulty sim and I am royally screwed at the moment because of it. 

[jmcdadebates]

i also ported from optus to TPG and activated new sim on the 24th of march

phone worked for 1hour then went to SoS

after hours of troubleshooting calls over the week, which might i add i had to make contact despite being told numerous times i would be receiving updates from a technical team.

i was told they would send out a new Sim to fix, new sim arrived and was activated on the 6th of april.

TPG prompts to allow up to 2 hours for activation, i contacted tpg 2 days later on the 8th to let them know that the phone is saying im connected to the vodafone network with 4G and all BARS and i still cant use phone.

i was told my case was being escalated, the same phrase used at the end of every phone call they cant resolve.

its now the 10th and no one has tried to contact me, i made a call to tech support and received the same run arround nonsense and now..... my case is escalated

Also worth mentioning i asked to have my no. ported to optus as i was planning to switch back and for some reason i was told they could not do that.

now the no. i've had for the last 10years seems to be held hostage?

[Shane]

Hi @jmcdadebates,

We're sad to know that you're having issues with your mobile service, we'd love to help see what causes and get to the bottom of this. To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time tomorrow.

How do I private message (PM) in the community

regards,

i also ported from optus to TPG and activated new sim on the 24th of march

phone worked for 1hour then went to SoS

after hours of troubleshooting calls over the week, which might i add i had to make contact despite being told numerous times i would be receiving updates from a technical team.

i was told they would send out a new Sim to fix, new sim arrived and was activated on the 6th of april.

TPG prompts to allow up to 2 hours for activation, i contacted tpg 2 days later on the 8th to let them know that the phone is saying im connected to the vodafone network with 4G and all BARS and i still cant use phone.

i was told my case was being escalated, the same phrase used at the end of every phone call they cant resolve.

its now the 10th and no one has tried to contact me, i made a call to tech support and received the same run arround nonsense and now..... my case is escalated

Also worth mentioning i asked to have my no. ported to optus as i was planning to switch back and for some reason i was told they could not do that.

now the no. i've had for the last 10years seems to be held hostage?