Security Error occurs when trying to sign in and pay for new mobile sim card

[KatD]

I am trying to sign up two new people for a sim card new mobile phone account.  Every time I get to the payment details screen TPG gives a security error.  Is this a new problem?  Is there any way around this or that it could be rectified?  - With thanks

[luisc]

Hi KatD,

Have you check it with this link

https://community.tpg.com.au/t5/SIM-Only-Plans/How-to-activate-your-TPG-Mobile-SIM-card/td-p/5644

It may service busy, please try again and let us know

[KatD]

Unfortunately that link does not address the issue.  Someone from TPG did eventually ring me back and they solved the problem fir me.  Thanks anyway.