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Security code for voicemail access while overseas

Level 1

While trying to access my voicemails when overseas, I am being prompted to enter a security code after entering my mobile number. I'm not sure what the security code is. Is there some way I can find it? Thanks.

3 REPLIES 3
Moderator

@RicN  just to be clear, you are trying to access your TPG mobile voicemail service while you are overseas and it is asking you for a password, is that correct?

 

If this is the case, the pin is created by you during the set up.

 

Kind regards,

Joseph D

Level 1

Hi Joseph_D

Thanks for your reply. Yes, the voicemail service is asking me for a security code which I cannot recall, and the usual codes I would use have been incorrect. I am wondering if there is another way to access my voicemails, or to get access to this security code eg can TPG send it to my email address?

Thanks RicN

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Moderator

@RicN  I cannot give any guarantees, but I'll ask our mobile team to give us all the help possible. Can you PM your TPG mobile number to me?

 

Kind regards,

Joseph D