Sim Card Activation problem

[jmphil]

l just had data from my old phone transferred to my new phone. A new sim was installed, but when l logged on to register it l get the following message: Your request to activate your SIM has already been submitted. When l phoned for help l was on hold for an hour and then the line dropped out. Can anybody help please?

[Ahra_G]

Hi @jmphil,

Please refer to the following article on how to activate your TPG SIM:

How to Activate Your TPG Mobile Sim Card

If you require further assistance, PM us with your TPG mobile number or customer ID so we can have our Mobile support specialists to assist with the activation. 

Thanks! 

Ahra_G

[jmphil]

Hi Ahra_G Thanks for your response. After readung through your information l now believe the problem is the new sim has expired as it is over 120 days since l received it. l really don't know what to do. l have phoned every number on your website, but go on hold for an hour and then the call drops out. l sent a private message to "Dann" who first advised l should just ignore the message!!! After l responded he advised he would get somebody to phone me back if l sent him my details. l did this on Wednesday, but have had no response and no call back. What is the point of ordering a new sim if l cannot get help to activate it as l have no working phone to receive the code by text. Can somebody please help me? l have been without a mobile phone for a week now and cannot see TPG doing anything to rectify this problem. Julie

[Angeli]

HI @jmphil, 

I've organised a callback with one of our Senior Mobile officer to contact you to discuss the matter further. You should receive a callback within the day on the landline numbers that you previously provided to us. Let me know if you need further help.

Regards,

Angeli

[BasilDV]

Hi @jmphil

We understand that our team has been in touch and a new TPG SIM card order has been processed.

Further updates will be provided via Email notification.

Let us know if you need further assistance.

BasilDV