I ported my number from another provider and followed instructions to activate sim. I got a email also yesterday saying sim is activated. However when I changed sim nothing working and just sos call.
I spoke to your tech support and they said we cant fix it??
Now I am thinking made a mistake to join tpg.
Can you fix this issue now.
Welcome to the community!
I would like to offer our sincere apologies for the inconvenience.
I can see that you have been in contact with our Mobile technical support team who have done all they make your SIM card working.
I sent you the consignment number of New SIM card that was sent last 3rd of October and you can track it by visiting this link. https://startrack.com.au/
Let me know how it will go and should you require further assistance.
Hi @6342xxx, we can see that you have requested to activate the call diversion and this is possibly causing why you are unable to receive incoming calls. Here's a step on how to deactivate the call diversion. You may also visit the link below.
Step 3. To deactivate diversion - Enter in #67# and press the Call button.
We have also made a network refreshed and please check if you are now able to receive text messages.
If you are still having issues, please PM us your best contact number and most convenient time to receive a call for troubleshooting.