I can see that one of our Complaints Resolution case manager is closely working on the case. She will continue to work closely with our Mobile provisioning team and will provide you further updates via e-mail.
If you have any other query regarding your complaint, please do not hesitate to contact your Complaints Resolution case manager directly via return email.
They have been putting pressure to our provisioning team to ensure that this case will be addressed and resolved as soon as possible.
You may contact directly via email should you have further queries regarding this case.
Thanks for looping us in.
We do not wish to cause inconvenience to you as our customer. I can only imagine how frustrating your experience has been.
Our Complaints Resolution Case Manager will contact you further to discuss the complaint that has been raised regarding this fault.
Should you need further assistance, please let us know.
Welcome to the Community!
Apologies if you are still unable to use the service as expected.
Kindly try the following steps below to see if this will make the service work:
Should it still not work after performing the troubleshooting steps above, let us know of your best contact time & number via private message so we can organise a call back to be made from our Mobile Technical team.