I contacted support and requested a sim replacement. I was told that TPG has decided to go with another carrier (StarTrack instead of Post Office) which will hopefully improve the delivery speed. 2 days later I got a notification from StarTrack that the sim would arrive before COB. However, when I got home, I saw another notification saying that 'Attempted delivery - Incorrect address on item' so the item was brought back to StarTrack warehouse and that I should contact sender. I have absolutely no idea what's going on here. I got my eBay orders delivered ALL the time to this exact address. So after a long day at work, I tried to call support again and was waiting over 1 hour with no reply at all. Obviously, the support email sent me said the business hours is from 8am-9pm and I was calling right after I got home at around 6pm. To be honest, I've never had this much hassle when ordering just a sim card. Really disappointed with this whole experience. I thought I would try TPG as many of my friends have been with TPG. That's it for me. I don't care about the money that I paid for the sim anymore. I've decided to go with another provider. Just want to share my experience. Hopefully no one will be in similar situation.
