Sim not recognized

[bjnekeman]

Hi!

I received my new sim for a new sim-only plan a couple of days ago AND had an email saying my mobile plan was activated but when I insert the sim into my phone nothing happens. I can only make SOS calls and the phone gives me a notification that there is no sim installed. Does this have to do with the activation of my sim? my phone is able to recognize my old foreign sim when I put it back so I don't think that that is the problem...

Plz help  

[Ahra_G]

Hi @bjnekeman, 

We recommend you to check the steps from this article: How to Activate Your TPG Mobile Sim Card

Otherwise, let us have your TPG mobile  number or account number via private message so we can check the status of your mobile service. 

Thanks! 

Ahra_G

[Ahra_G]

Hi BJ, we can have our Mobile team to assist you on this. 

Could you please confirm the following details? 

Full name: 

Date of birth: 

Registered email address: