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Sim status active but mobile service is deactive

6899732
Level 2
Level 2
‎19-08-2020 10:24 PM
It's been 24 hours I requested for SIM activation and it finally shows active when I check in my TPG account.Then I tried making phone call or use internet data it doesn't connect and says make sure your mobile services is active to make any call.I am so worried as I can't even call tpg support to ask for their help
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peter_k
Moderator Moderator
Moderator
‎20-08-2020 08:04 AM

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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