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Simcard faulty - waiting on a replacment for 3 weeks now! TIO

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Level 1c
Hello mods, as the 7 x tpg live chat staff are getting me no information and building to my frustration I am hoping you can help here.

Sim arrived faulty 3 weeks ago(tried on 3 different unlocked phones, all say no sim inserted. I asked for a replacement sim to be sent out. I was advised to wait a few business days. 1 week passed nothing. I contacted tpg again they said we have no replacment sim order in the system.... I asked again to put a replacment sim order in. They did and said wait a few business days(7 days past still nothing). Again contacted tpg asking where it is and was told i would receive a call back from someone within 24hrz. No callback. It is week 3 and understandably I lodged a TIO complaint now.

Please advise what happened here?
2 REPLIES 2
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Moderator

Hi @Aaa9416,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Moderator

Hi @Aaa9416,

 

I have requested for our Mobile Team to investigate, and requested for someone to call you back ASAP.

 

Regards,

Karl