TPG Pre-Payment Barred

[04XXXXXXXX]

Hi,

l am in need of help.

l have received a text stating that my recent usage has exhausted my pre-payment and service has been barred and that l need to respond with UNBAR to initiate a $20.00 pre-payment.

l need to no if this has gone thru as l haven't been able to send text or make a call or receive them.

Please Help!

Customer ID: XXXXXX

Username: 0XXXXXX

Thankyou,

Melissa L

[EDITED POST FOR SECURITY]

[BasilDV]

Hi,

We've edited your post with your account details. Please avoid the posting of personal details on the public page as they may compromise your account security.

We'd like to arrange a call from our Mobile support team to look into it further.

Do you have any preferred time for them to call you tomorrow?

Regards,

[ccwilber]

My mother has just got the same thing - I haven't seen it before in eight years of use. Did you ever get a response?

Cheers

MW

[Riezl]

Hi @ccwilber,

Welcome to TPG Community!

We have located the account using your community details and we'll have a specialist contact you to address this matter.

Should you have a preferred contact number and time, please send it via private message. Thank you.

[Riezl]

Hi @ccwilber, we can see that one of our specialists has been in touch and discussed the concerns raised.

Should you require further assistance, feel free to drop us a message. Cheers!