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TPG Pre-Payment Barred

Level 1

Hi,

l am in need of help.

l have received a text stating that my recent usage has exhausted my pre-payment and service has been barred and that l need to respond with UNBAR to initiate a $20.00 pre-payment.

l need to no if this has gone thru as l haven't been able to send text or make a call or receive them.

Please Help!

Customer ID: XXXXXX

Username: 0XXXXXX

Thankyou,

Melissa L

 

 

[EDITED POST FOR SECURITY]

4 REPLIES
Moderator

Hi,

 

We've edited your post with your account details. Please avoid the posting of personal details on the public page as they may compromise your account security.

 

We'd like to arrange a call from our Mobile support team to look into it further.

 

Do you have any preferred time for them to call you tomorrow?

 

Regards,

Level 1

My mother has just got the same thing - I haven't seen it before in eight years of use. Did you ever get a response?

 

Cheers

MW

Moderator

Hi @ccwilber,

 

Welcome to TPG Community!

 

We have located the account using your community details and we'll have a specialist contact you to address this matter.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.

Moderator

Hi @ccwilber, we can see that one of our specialists has been in touch and discussed the concerns raised.

 

Should you require further assistance, feel free to drop us a message. Cheers!