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TPG Pre-Payment Barred

Level 1

Hi,

l am in need of help.

l have received a text stating that my recent usage has exhausted my pre-payment and service has been barred and that l need to respond with UNBAR to initiate a $20.00 pre-payment.

l need to no if this has gone thru as l haven't been able to send text or make a call or receive them.

Please Help!

Customer ID: XXXXXX

Username: 0XXXXXX

Thankyou,

Melissa L

 

 

[EDITED POST FOR SECURITY]

1 REPLY
Moderator

Hi,

 

We've edited your post with your account details. Please avoid the posting of personal details on the public page as they may compromise your account security.

 

We'd like to arrange a call from our Mobile support team to look into it further.

 

Do you have any preferred time for them to call you tomorrow?

 

Regards,