l am in need of help.
l have received a text stating that my recent usage has exhausted my pre-payment and service has been barred and that l need to respond with UNBAR to initiate a $20.00 pre-payment.
l need to no if this has gone thru as l haven't been able to send text or make a call or receive them.
Customer ID: XXXXXX
[EDITED POST FOR SECURITY]
We've edited your post with your account details. Please avoid the posting of personal details on the public page as they may compromise your account security.
We'd like to arrange a call from our Mobile support team to look into it further.
Do you have any preferred time for them to call you tomorrow?