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Terminate ADSL

Level 2

I’d like to terminate my ADSL at the end of my current billing cycle. I’ve tried to call 4 times, been placed in a queue, requested a call back, you called me back, was disconnected and now your system won’t register me again as they say I’m still in the queue. I am not paying for another month when I can get in touch with you by phone as nominated to cancel my account at the end of the billing cycle. Additionally there’s a fault on the your line which means I’ve currently paid for a service I can’t even use. Please advise. Thank you.

Hi @Guyanddoll 


We are saddened to read that you've decided to terminate your service with us.

We understand that you've been in touch with our Accounts team and the requested is in progress.


We wish you all the best with your new provider and stay safe.