There is still talk and text quota left but somehow the prepaid balance is used

[MobileKing]

Hi, 

Please check for us as there are still talk and text quota left, however, the prepaid balance is used.

Please see attached screen shot for details.

Thank you.

[Anonymous]

Hi @MobileKing, 

We've checked your account and the prepaid balance is still at $130.61. Apologies for the confusion. 

[MobileKing]

Hi, Angeli,

Thanks for the info.

However, when trying to call overseas, it said "the account balance is not sufficient for this call" and then disconnected the call.

Could you please check it out for us? Thanks.

[BasilDV]

Hi @MobileKing

We'd like to raise this to our Mobile team for further checking.

Shoot me a PM with your preferred time and best number to be contacted today.

BasilDV

[MobileKing]

Hi, 

We have sent you private messages.

Have you checked it out?

Thanks.

[BasilDV]

Hi @MobileKing

We'll arrange a call from our Mobile team to check on this further.

May we know your preferred time to receive the call?

BasilDV

[MobileKing]

Hi, 

Lunch time between 12 and 1 PM is good.

Thank you.

[BasilDV]

Got it! We'll arrange this for you.

BasilDV

[BasilDV]

Hi @MobileKing

Our team tried to call you to no avail.

Do you have any preferred time for them to try again?

BasilDV