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There is still talk and text quota left but somehow the prepaid balance is used

MobileKing
Level 2

Hi, 

Please check for us as there are still talk and text quota left, however, the prepaid balance is used.

Please see attached screen shot for details.

Thank you.

 

8 REPLIES 8
Angeli
Moderator

Hi @MobileKing

 

We've checked your account and the prepaid balance is still at $130.61. Apologies for the confusion. 

MobileKing
Level 2

Hi, Angeli,

 

Thanks for the info.

 

However, when trying to call overseas, it said "the account balance is not sufficient for this call" and then disconnected the call.

 

Could you please check it out for us? Thanks.

BasilDV
Moderator

Hi @MobileKing

 

We'd like to raise this to our Mobile team for further checking.

Shoot me a PM with your preferred time and best number to be contacted today.

 

BasilDV

MobileKing
Level 2

Hi, 

We have sent you private messages.

Have you checked it out?

Thanks.

BasilDV
Moderator

Hi @MobileKing

 

We'll arrange a call from our Mobile team to check on this further.

May we know your preferred time to receive the call?

 

BasilDV

MobileKing
Level 2

Hi, 

 

Lunch time between 12 and 1 PM is good.

 

Thank you.

BasilDV
Moderator

Got it! We'll arrange this for you.

 

BasilDV

BasilDV
Moderator

Hi @MobileKing

 

Our team tried to call you to no avail.

Do you have any preferred time for them to try again?

 

BasilDV